Roadmap

Five phases, and exactly what each one delivers

Pick a phase below. Each tab shows the mobile apps and web applications that go live in that phase, how people interact with them, and what changes for the business.

Phase 1
Customer Purchase & Construction
9 weeks
₹18,50,000
Phase 2
Community Living & Security
9–12 weeks
Quoted later
Phase 3
Management Intelligence
9–12 weeks
Quoted later
Phase 4
Workforce Automation (Voice-First)
9–12 weeks
Quoted later
Phase 5
Smart Community (Optional Extension)
9–12 weeks
Quoted later

Phase 1 is the priced phase in this proposal: ₹18,50,000 one-time over 9 weeks, plus a monthly subscription. Only Phase 1 is priced in this proposal. Phases 2 to 5 are fully scoped here so you can see what is coming, but their commercials are discussed and quoted separately once Phase 1 is live and the real usage is known. Phase 5 additionally depends on the CCTV, access-control and IoT hardware selected on site.

Phase by phase
Phase 1 · 9 weeks

Customer Purchase & Construction

Put the buying and building journey online end-to-end, and give management a working command centre from day one.

One-time
₹18,50,000
App 1 — DiscoverApp 2 — My VillaApp 4 — Management (core)App 5 — Workforce (basic tasks)
4
Mobile apps (iOS + Android)
4
Web applications
5
Deliverable groups
9 weeks
Duration

Mobile applications (iOS + Android) · 4

LC Discover
Prospects & site visitors
iOS + Android — brochure, availability, QR site-visit pass, AI concierge
LC My Villa
Buyers & owners under construction
iOS + Android — payments, construction evidence, customisation, complaints
LC Management (lite)
Directors & project managers
iOS + Android — KPI board, approvals inbox, alerts on the move
LC Workforce (basic)
Site engineers & field staff
iOS + Android — task list, checklist, photo evidence

Web applications · 4

Management Web Console
Management & back office
Command centre, Villa 360°, approvals, complaints, reports & exports
Sales / CRM Web Desk
Sales & RM team
Lead pipeline, enquiries, site-visit calendar, villa inventory & pricing
Admin & Master Data Console
Admin / super-user
Roles, permissions, villas, SOW, SLA rules, notification templates
Public microsite hooks
lacitadel.in visitors
Enquiry + site-visit capture feeding straight into the CRM desk

How people interact with it — talk to the application

Full-duplex for management (speak and be spoken back to, live). For customers, Discover and My Villa ship an interactive AI chatbot concierge that completes bookings, enquiries and requests inside the chat.

Platform foundation

  • Common login, OTP, biometrics, role & permission engine
  • Master data: project, villa, customer, employee, department, SOW
  • Customer 360°, Villa 360° and Task 360° object model
  • Master workflow engine, SLA engine, notification engine, audit & evidence engine
  • Design system and shared component library across all 21 applications
  • iOS + Android builds and management web console

App 1 — Discover

  • Project overview, master plan, villa types, gallery, amenities, location
  • Live availability, comparison, villa detail, floor plans, virtual tour
  • Enquiry, site visit booking, RM assignment, pricing, booking payment

App 2 — My Villa

  • Villa dashboard with construction %, payment %, stage and next milestone
  • Payment schedule, gateway, receipts, overdue reminders, corpus fund
  • Registration tracker, appointments, document vault
  • Construction progress — overall, stage-wise, villa-specific, photos & videos
  • Customisation requests across 13 categories with full approval chain
  • SOW visibility, complaints, pending works checklist, villa readiness %
  • Occupancy certificate status (customer view) and RM contact

App 4 — Management (core)

  • Executive KPI board and one-screen command centre
  • Villa 360° drill-down, approval inbox, complaint dashboard
  • Occupancy certificate full workflow, pending works control
  • Basic escalation and SLA monitoring, reports & exports

App 5 — Workforce (basic)

  • Manual task creation, assignment, checklist and due dates
  • Evidence capture (photo, video, document) and supervisor closure
Departments live in Phase 1 · role-based access
Sales & CRM
LC Discover · Sales / CRM Web Desk
Sales executive · Relationship manager · Sales head
Sees only its own leads; sales head sees the full pipeline. No construction or maintenance data.
Finance & Collections
Management Web Console · Sales / CRM Web Desk
Finance / accounts · Collections officer · Sales head
Full financial read/write; no ability to change construction status or approve customisation scope.
Registration & Documentation
Management Web Console · LC My Villa (read)
Registration desk · Legal / documentation
Document-scope only, per villa. Cannot view financial margins or workforce data.
Construction & Engineering
LC Workforce (basic) · Management Web Console
Site engineer · Site manager · Architect · Structural engineer · MEP engineer · QA / snagging
Villa-scoped write on progress and evidence; read-only on customer payments.
Procurement & Stores
LC Workforce (basic) · Admin & Master Data Console
Procurement officer · Stores in-charge · Purchase approver
Material and vendor scope only; purchase approver has value-limit based approval rights.
Customer Care & CRM Service
LC My Villa · Management Web Console
Relationship manager · Customer care executive · Care lead
Sees assigned customers only; care lead sees all tickets and escalation levels.
IT, Admin & Platform Control
Admin & Master Data Console
Super admin · IT admin · Data steward
Configuration rights without business-data write; every admin action is written to the audit log.

What changes for the business

  • Every buyer sees their own villa file instead of calling the RM
  • Site progress is captured with dated evidence, not WhatsApp threads
  • Customisation stops being email and becomes an auditable workflow
  • Management can see money, progress, approvals and complaints in one screen
How we start
Before Phase 1

Two-week blueprint sprint

The first two weeks of Phase 1 produce the screen-by-screen build specification: all mobile screens for every Phase 1 mobile app, management web screens, navigation hierarchy, component list, roles, workflows, database entities, AI prompts, API modules and screen-level acceptance criteria.

Developer documentation
Architecture
  • — One backend, one database, one auth service; six mobile apps + four web apps as clients
  • — React Native (iOS + Android) for mobile, React web consoles, REST + realtime channels
  • — Postgres with row-level security mirroring the RBAC matrix
  • — Object storage + CDN for construction evidence, documents and media
Core services
  • — Identity: OTP, biometrics, device binding, permission-set resolution
  • — Workflow engine: states, approvers, value limits, parallel + sequential routes
  • — SLA engine: clocks, pauses, escalation Level 0 → 5, breach events
  • — Notification engine: push, in-app, SMS, WhatsApp, email with templates
  • — Evidence engine: photo/video/voice with geo + timestamp integrity
  • — Audit engine: append-only log of every read of sensitive data and every write
AI layer
  • — Speech-to-text → intent/entity extraction → RBAC-scoped tool calls → text-to-speech
  • — Retrieval limited to the caller's permitted rows; prompts injected with scope, never with raw secrets
  • — Every write action goes through the same workflow engine as a manual action
  • — Voice metering per user with caps, alerts and top-up; transcripts stored against Customer 360°
Quality & release
  • — Environments: dev → staging → production with seeded demo data
  • — Automated API tests plus device-matrix smoke tests before each store release
  • — Offline-first sync queue for field apps with conflict resolution
  • — Observability: uptime, error tracking, AI cost dashboard, daily backups