Ask LC — the app answers
Ask LC is the one intelligence layer behind every app. Prospects and owners talk to it, staff type to it, management holds a live full-duplex conversation with it. Same brain, different doors — and always inside the caller's RBAC.
Yes — Ask LC is designed, priced and part of Phase 1
Phase 1 ships Ask LC live: AI text concierge for everyone, AI voice for purchased owners and a full-duplex voice copilot for management. Phase 4 extends voice to the entire workforce.
Prospects — LC Discover
- Villa availability, pricing, facing, floor plans
- Location, connectivity and neighbourhood questions
- Payment plan and investment estimation
- Book a site visit and issue a QR pass in chat
Owners — LC My Villa & LC Living
- Construction progress, dues, documents, key dates
- Raise complaints, customisations and service requests by speaking
- Book amenities, create visitor passes, pay dues
- Handover prediction for their own villa only
Workforce — LC Workforce
- Task detail, checklist guidance and note drafting
- Evidence completeness check before closure
- Material and labour request drafting
Management — LC Management
- "What needs my attention today?" answered out loud
- Top risks with contributing factors and reasoning
- Create, assign and approve by voice with confirmation
- Cross-department drill-down into Villa 360°
Purpose-built guides, one shared brain
Each guide is the same intelligence layer with a different scope, vocabulary and permission set — so an owner, a site engineer and a director each get answers written for them.
LC Concierge
The day-to-day voice assistant: dues, documents, bookings, complaints, visitor passes and villa status in plain language.
LC Site Guide
Explains construction stage photos, quality checks, what happens next and the predicted handover window for that specific villa.
LC Money Guide
Payment schedules, milestone dues, receipts, interest implications and a plain-language explanation of every charge.
LC Design Guide
Walks through approved materials, brands and upgrade options with cost impact, then routes the choice for technical and management approval.
LC Amenity Guide
Availability across clubhouse, banquet, party deck, sky lounge, pool, amphitheatre and tennis court, with layered booking rules explained.
LC Safety Guide
Emergency options, SOS, elder and child safety settings, visitor rules and what the community does when an alert is raised.
LC Copilot
Full-duplex voice copilot for KPIs, risks, approvals, instructions to departments and cross-department drill-down.
LC Field Assist
Checklist guidance, evidence completeness checks, indent drafting and note dictation, offline-tolerant on site.
When each guide arrives
- Phase 1 — Concierge, Site Guide, Money Guide and Copilot on text, with voice for owners and management
- Phase 2 — Amenity Guide and Safety Guide for residents and the security control room
- Phase 3 — predictive answers: risk explanations, delay forecasts and recommendation cards
- Phase 4 — voice-first field assistance and hands-free proof of work for the workforce
- Phase 5 — assistants connected to IoT, access control and emergency partners
Speak once — the platform does the rest
Every Ask LC request runs the same seven steps, so a spoken sentence is as safe and as auditable as a typed form.
- Speak or type
- Intent + entities
- RBAC + policy check
- Data / action plan
- Human confirmation
- Execute & notify
- Evidence & audit
AI access is a permission, not a default
Free prospects get text only. Purchased owners get metered voice. Workforce gets text help in Phase 1. Management gets the full-duplex copilot.
| Audience | AI mode | Allowance | Notes |
|---|---|---|---|
| Prospects (Discover) — free users | AI text chat only | No AI voice minutes | Enquiry, villa Q&A, site-visit booking and brochure help through the AI text concierge. Voice is not released to free users, so discovery traffic never consumes paid voice minutes. |
| Purchased customers (My Villa / Living) | AI text chat + AI voice concierge | 100 – 250 minutes per month from the voice credit pack | Owners talk to the application: payment dues, construction progress, customisation status, pending works, complaints and bookings. Standard + Voice gives 100–200 minutes and Premium 250 minutes per customer per month. |
| Workforce (site & department staff) | Task app with AI text assist only | No AI voice minutes | Field staff use tap-first task flows with photo evidence. Voice-first workforce automation is a Phase 4 capability and is not part of the standard AI voice allowance. |
| Management & executives | Full-duplex voice copilot | Pooled executive minutes (fair use) | Directors and department heads speak to the platform for KPIs, risks, approvals and task dispatch. Management voice is pooled at organisation level, not per user. |
Voice is metered, visible and capped
Live AI voice conversation costs ₹5 to ₹6 per minute at real usage on the standard voice engine (speech-to-text, model reasoning and text-to-speech). On the Premium Voice plan — the natural, low-latency, barge-in capable voice reserved for owners and executives — the same minute costs ₹5 to ₹8. That is why voice is a separate prepaid credit pack rather than an unmetered feature: the bill can never surprise you.
Application subscription for the four Phase 1 mobile apps and four web applications: product licence, workflow/SLA/escalation engines, dashboards, releases, monitoring, backups, store compliance and support. Cloud instances, SMS, WhatsApp and LLM/voice usage are pass-through and billed on top at actuals.
A prepaid voice wallet drawn down at ₹5–₹6 per minute on standard voice (₹5–₹8 per minute if the Premium Voice plan is chosen) — roughly 12,500–15,000 conversation minutes a month, allocated as 100–150 minutes per purchased customer and 200 minutes per management/executive user. Unused credits do not carry forward; top-ups are instant.
- Unused customer minutes do not carry forward to the next month.
- Beyond the ₹75,000 monthly voice pack, additional standard voice is billed at ₹6 per minute and premium voice at ₹8 per minute, in 30-second slabs.
- Owners see a live minutes-remaining meter in the app before a voice session starts.
- When an allowance is exhausted, the AI text concierge continues to work at no extra cost.
- Management can cap or top up per-customer minutes from the admin console.
- — One backend, one database, one auth service; six mobile apps + four web apps as clients
- — React Native (iOS + Android) for mobile, React web consoles, REST + realtime channels
- — Postgres with row-level security mirroring the RBAC matrix
- — Object storage + CDN for construction evidence, documents and media
- — Identity: OTP, biometrics, device binding, permission-set resolution
- — Workflow engine: states, approvers, value limits, parallel + sequential routes
- — SLA engine: clocks, pauses, escalation Level 0 → 5, breach events
- — Notification engine: push, in-app, SMS, WhatsApp, email with templates
- — Evidence engine: photo/video/voice with geo + timestamp integrity
- — Audit engine: append-only log of every read of sensitive data and every write
- — Speech-to-text → intent/entity extraction → RBAC-scoped tool calls → text-to-speech
- — Retrieval limited to the caller's permitted rows; prompts injected with scope, never with raw secrets
- — Every write action goes through the same workflow engine as a manual action
- — Voice metering per user with caps, alerts and top-up; transcripts stored against Customer 360°
- — Environments: dev → staging → production with seeded demo data
- — Automated API tests plus device-matrix smoke tests before each store release
- — Offline-first sync queue for field apps with conflict resolution
- — Observability: uptime, error tracking, AI cost dashboard, daily backups