Scope

Six applications, one platform

One common login and one backend. The role decides the workspace, the navigation and the data a person can see.

Customer
HomeVillaCommunityServicesProfile
Management
DashboardVillasTasksAlertsAI
Employee
TasksVoiceEvidenceNotificationsProfile
Security
GateVisitorsIncidentsEmergencyProfile
App 1 · Prospects · Sales · Phase 1

La Citadel Discover

The pre-purchase experience: the project, the master plan, live villa availability, virtual tours, site visits, booking and payment.

Prospect → Enquiry → Site Visit → Villa Selection → Booking → Registration

Modules

  • Project overview
  • Master plan
  • Villa types
  • Villa availability
  • Villa comparison
  • Villa details
  • Floor plans
  • Gallery
  • Amenities
  • Location & connectivity
  • Virtual tour
  • Site visit booking
  • Enquiry
  • Sales RM
  • Pricing
  • Booking
  • Payment
  • Documents
  • Notifications
  • Profile

AI in this app

  • AI villa recommendation
  • Budget-based recommendation
  • Preference & facing analysis
  • Family-size and lifestyle fit
  • AI project assistant
  • Voice-based enquiry
  • AI sales FAQ
  • Lead scoring
  • Follow-up prediction
DiscoverVillasVisitEnquiryProfile
App 2 · Buyers · Owners · Phase 1

La Citadel My Villa

The customer's digital villa file: payments, registration, construction evidence, customisation workflow, pending works checklist and handover.

Purchase → Construction → Customisation → Pending works → Handover → Occupancy

Modules

  • Villa dashboard (construction %, payment %, stage, approvals, complaints, next milestone)
  • Payment schedule & balance
  • Payment gateway & receipts
  • Overdue payments & automatic reminders
  • Corpus fund & other charges
  • Registration status, documents, appointments
  • Construction — overall, stage-wise, villa-specific
  • Photographs, videos, milestones, delays, evidence
  • Customisation requests (13 categories)
  • Cost impact & approval tracking
  • SOW — developer scope vs customer scope
  • Pending works checklist & villa readiness %
  • Occupancy / completion certificate status
  • Document vault
  • Complaints & service requests
  • Relationship Manager & call history
  • Notifications & announcements

AI in this app

  • Voice-based request capture
  • AI classification of customisation category
  • Cost & time impact estimation
  • Handover date prediction
  • Payment default early warning
  • Document AI for uploaded papers
HomeVillaPaymentsRequestsProfile
App 3 · Residents · Families · Phase 2

La Citadel Living

Community life in one app: maintenance, amenity and external bookings, visitors, domestic staff, events, emergency and compliance.

Community living after possession

Modules

  • My community feed
  • Maintenance — raise, track, communicate, resolve, rate
  • Amenity booking — gym, pool, clubhouse, banquet hall, party deck, restaurant, spa
  • External experiences — excursions, activities, tourism, transport
  • Community events — festivals, workshops, sports, kids
  • Visitor management
  • Maid / driver / domestic staff management
  • Security & SOS
  • Medical emergency, doctors, volunteers
  • Weather & holiday alerts
  • MOM (minutes of meeting) repository
  • Community compliance
  • Parking & vehicles
  • Community announcements
  • Service requests

AI in this app

  • Complaint classification & duplicate detection
  • Priority and responsible department detection
  • SLA recommendation
  • Repeated-failure detection
  • Escalation prediction
  • Facility demand forecasting
  • Voice complaint capture
HomeCommunityBookingsServicesProfile
App 4 · Executives · Department heads · Phase 1 core · Phase 3 intelligence

La Citadel Management

The command centre: executive KPIs, Villa 360°, escalation, SLA, risk scoring, predictive analytics and the AI copilot.

Answer one question: what requires management attention right now?

Modules

  • One-screen command centre
  • Executive KPI board (21 KPIs)
  • Villa 360° drill-down
  • Project 360°
  • Customer complaint management & ageing
  • Approval inbox (multi-level)
  • Escalation management (Level 0 → Level 5)
  • SLA monitoring & breach alerts
  • Risk assessment engine with explanations
  • Predictive analytics — today / 7 days / 30 days
  • Task control tower
  • Material & labour issues
  • Security & SOS incidents
  • Reports & exports
  • AI Command Centre & natural-language query

AI in this app

  • Natural-language management query
  • Top-5-risks answer with reasoning
  • Delay, default and escalation prediction
  • Dashboard explanation in plain language
  • Voice-based approvals with audit record
  • Recommended next action per exception
DashboardVillasTasksAlertsAI
App 5 · Employees · Field teams · Contractors · Phase 1 basic · Phase 4 voice automation

La Citadel Workforce

The voice-first workforce app: spoken task creation, dispatch, checklists, proof-of-work capture and AI-assisted closure.

Voice → AI → task → execution → evidence → validation → closure

Modules

  • Voice → task engine with approval step
  • Task inbox — accept, start, pause, comment
  • Task detail — location, priority, due date, checklist, evidence required
  • Evidence capture — photo, video, document, voice note
  • Proof-of-work rules by task type (flooring, civil, MEP)
  • Offline-tolerant uploads from site
  • Supervisor review & closure
  • Attendance & field check-in
  • Material & labour requests
  • Productivity analytics

AI in this app

  • Speech-to-text → intent → entity extraction (person, villa, task, deadline)
  • Task classification and department routing
  • Evidence completeness validation (Vision AI)
  • Auto-validation for low-risk tasks
  • Workload balancing suggestions
  • Voice status updates from the field
TasksVoiceEvidenceNotificationsProfile
App 6 · Security · Gate · Control room · Phase 2 core · Phase 5 smart security

La Citadel Security

The community security operating app: gate and visitor control, material movement, patrols, incidents and emergency response.

Gate, visitor, safety and incident operations

Modules

  • Gate management
  • Visitor management & QR passes
  • Resident verification
  • Domestic staff — maid, driver, contractor
  • Material movement & gate pass
  • Vehicle entry / exit
  • Security incidents & stranger alerts
  • Emergency & SOS response
  • Patrol management with checkpoints
  • Incident evidence capture
  • CCTV integration (Phase 5)

AI in this app

  • Unusual activity detection
  • Repeated / unauthorised access attempts
  • Vehicle anomaly detection
  • Visitor pattern analysis
  • Material movement anomaly
  • Incident classification
  • Decision support only — humans approve consequential actions
GateVisitorsIncidentsEmergencyProfile
App 2 in detail

Customisation is a workflow, not a form

Thirteen categories, one reusable Owner → Category → Request engine that derives scope, approvals, cost, owner, SLA and risk automatically.

Categories

CivilMEPFlooringWindowsDoorsHardwareElectricalPlumbingKitchenSanitaryPaintLandscapingOther

Fifteen-step approval chain

  1. Owner
  2. Category
  3. Request
  4. Technical review
  5. Cost impact
  6. Architect
  7. Structural engineer
  8. MEP
  9. Management approval
  10. Owner approval
  11. Task allocation
  12. Execution
  13. Evidence
  14. Inspection
  15. Closure

Pending works checklist · Villa V-102

WorkStatusOwner
FlooringCompletedSite
WindowsPendingContractor
HardwareIn progressProcurement
MEP testingPendingMEP
PaintingCompletedSite
Final cleaningPendingFacility
SnaggingOpenQA
HandoverPendingRM

From this checklist the system calculates Villa Readiness % automatically, and the same rows drive the occupancy-certificate and handover gates.

App 3 in detail

Three booking layers, one engine

Common booking engine, separate business rules per layer — plus maintenance across fifteen categories.

Internal facilities

RestaurantSpaGymPoolClubhouseBanquet hallParty deckSky bar / loungeTennis courtAmphitheatre

External experiences

ExcursionsNearby activitiesTourism experiencesLocal attractionsTransportation

Community events

FestivalsResident eventsWorkshopsSportsKids activities

Maintenance categories

CivilElectricalPlumbingHVACCleaningLandscapingPest controlPoolGymCommon areasSecurityLiftWaterWasteOther
  1. Raise
  2. Track
  3. Communicate
  4. Resolve
  5. Rate
Mobile-first

Designed for the phone, not shrunk onto it

Native iOS and Android behaviour with full-duplex, real-time updates in both directions.

My Villa · V-102
Construction78%
Payment82%
RegistrationCompleted
Current stageFlooring
Pending approvals2
Open complaints1
Next milestoneWindows
HomeVillaPayAskMe
Command Centre
Critical alerts07
High risk villas12
Open complaints28
Pending approvals16
Overdue tasks07
Today's tasks128
Ask La Citadel AI — “What needs my attention today?”
DashVillasTasksAlertsAI
Workforce · Voice
“Assign Ravi to check Villa 102 flooring tomorrow morning and upload photographs.”
AssigneeRavi Kumar
VillaV-102
TaskFlooring inspection
DueTomorrow, AM
EvidenceBefore + after photo
ApproveEditCancel
TasksVoiceProofAlertsMe

Native device capabilities used

Push notificationsCameraMicrophone & voiceLocationBiometric loginQR scanningFile uploadOffline queue
Complete feature inventory

Nothing from the working prototype is dropped

Every feature already proven in the La Citadel Life prototype is carried into this platform, grouped by where it lives.

Pre-purchase experience (Discover)

  • Cinematic 10-chapter digital brochure with real renders, masterplan and villa plates
  • Villa type sheets (East / West), plot and built-up specifications, full specification sheet
  • Neighbourhood guide — hospitals, schools, colleges & IT, leisure, retail, connectivity
  • Why La Citadel infographic story and bayfront positioning
  • QR site-visit pass with slot booking, reminders by SMS/WhatsApp and gate-side scan validation
  • Public AI concierge on the microsite with language picker and voice input
  • Enquiry capture flowing straight into the sales/CRM web desk
  • Engagement insights — what prospects viewed, asked and downloaded

Owner & construction experience (My Villa)

  • Villa 360° digital file — construction %, payment %, current stage, documents
  • Registration timeline and milestone-linked payment demands
  • Guided complaints wizard across plumbing, electrical, civil, carpentry, paint, HVAC and landscape with evidence checklist, routed team and SLA hours
  • Complaint lifecycle: Registered → Assigned → In Progress → Resolved → Verified
  • Change studio for civil customisations: Submitted → Technical review → Costing → Owner approval → In execution, with cost impact
  • Procurement desk — buy material on my behalf: Requested → Quoted → Ordered → In transit → Delivered
  • Unified approvals board with manager release-to-execution and digest
  • Material and stock-mismatch alerts, pending works and readiness tracker, occupancy certificate
  • Predictive handover date with slip-risk explanation
  • Estate notices board with priority, pinning and scheduled publishing

Community & security operations (Living, Security)

  • Amenity directory by category — wellness, sports, dining, events, family, concierge — with hours, capacity, rules and location
  • Layered booking engine for internal facilities, external experiences and community events
  • Maintenance dues, invoices and quarterly charges
  • Visitor and domestic-staff guest passes created by residents
  • Gate operations — QR pass scan validation, visitor and vehicle registers, material movement, CSV gate audit export
  • Incident register, stranger alerts, patrol checkpoints, SOS and medical emergency protocol

Management, workforce & intelligence

  • Command centre with KPI tiles, critical alert feed by category and today's task rollup
  • Predictive horizon across today / next 7 days / next 30 days
  • Villa registry and Villa 360° with risk score and written reason
  • Sales lead pipeline, enquiries and site-visit calendar
  • Task board with allocation, crew scorecards and photo proof-of-work
  • Voice-first task creation and voice approvals with confirmation
  • Escalation matrix Level 0 → Level 5, SLA clocks, root-cause and repeat-complaint analysis
  • Role-based access with admin super-user oversight across every app
  • Offline queueing of field updates and AI prompts, flushed automatically when back online
For your engineers
Developer documentation
Architecture
  • — One backend, one database, one auth service; six mobile apps + four web apps as clients
  • — React Native (iOS + Android) for mobile, React web consoles, REST + realtime channels
  • — Postgres with row-level security mirroring the RBAC matrix
  • — Object storage + CDN for construction evidence, documents and media
Core services
  • — Identity: OTP, biometrics, device binding, permission-set resolution
  • — Workflow engine: states, approvers, value limits, parallel + sequential routes
  • — SLA engine: clocks, pauses, escalation Level 0 → 5, breach events
  • — Notification engine: push, in-app, SMS, WhatsApp, email with templates
  • — Evidence engine: photo/video/voice with geo + timestamp integrity
  • — Audit engine: append-only log of every read of sensitive data and every write
AI layer
  • — Speech-to-text → intent/entity extraction → RBAC-scoped tool calls → text-to-speech
  • — Retrieval limited to the caller's permitted rows; prompts injected with scope, never with raw secrets
  • — Every write action goes through the same workflow engine as a manual action
  • — Voice metering per user with caps, alerts and top-up; transcripts stored against Customer 360°
Quality & release
  • — Environments: dev → staging → production with seeded demo data
  • — Automated API tests plus device-matrix smoke tests before each store release
  • — Offline-first sync queue for field apps with conflict resolution
  • — Observability: uptime, error tracking, AI cost dashboard, daily backups